Privacy Policy
This Privacy Policy was last updated on February 2026.
At Ellis Moving & Storage, we are committed to protecting the privacy and personal information of every client, website visitor, and individual who interacts with our company. We understand that the information you share with us is personal and valuable, and we take our responsibility to safeguard it seriously.
This Privacy Policy outlines the types of personal information we collect, how we use it, how we protect it, and your rights with respect to your personal information. By using our website or engaging our services, you agree to the collection and use of your information in accordance with this policy.
In the course of providing our moving and storage services and operating our website, Ellis Moving & Storage may collect the following types of personal information:
Personal Identification Information – Including your full name, home address, email address, phone number, and other contact details provided when requesting a quote, booking a move, or contacting our team.
Move-Related Information – Including your current and destination addresses, move date, move size, inventory details, and any other information relevant to planning and executing your move.
Payment Information – Including billing details and payment information provided when paying for our services. Please note that all payment transactions are processed securely and we do not store complete payment card details on our systems.
Website Usage Information – Including your IP address, browser type, device information, pages visited, time spent on our website, and other technical data collected automatically when you visit our website through cookies and similar tracking technologies.
Communications – Including the content of any emails, phone calls, messages, or other communications you send to or receive from our team.
SMS Communications – If you have opted in to receive SMS updates from Ellis Moving & Storage, we may collect your mobile phone number and maintain a record of SMS communications sent and received.
Ellis Moving & Storage uses the personal information we collect for the following purposes:
To Provide Our Services – We use your personal information to plan, coordinate, and execute your move or storage services, communicate with you throughout the process, and ensure your relocation is completed to the highest standard.
To Respond to Inquiries – We use your contact information to respond to quote requests, answer questions, and address any concerns you may have about our services.
To Process Payments – We use your billing and payment information to process payments for our services securely and accurately.
To Send Service Updates – We may use your contact information to send you important updates, confirmations, and information related to your move or storage services, including SMS updates if you have opted in to receive them.
To Improve Our Services – We may use aggregated and anonymized data about how our website is used and how our services are received to continuously improve our offerings and your overall experience with Ellis Moving & Storage.
To Comply With Legal Obligations – We may use or disclose your personal information where required to do so by applicable law, regulation, or legal process.
If you have opted in to receive SMS updates from Ellis Moving & Storage, the following terms apply:
By opting in, you agree to receive SMS messages from Ellis Moving & Storage relating to your move, including booking confirmations, scheduling updates, and other move-related communications. Message and data rates may apply. Message frequency varies depending on the stage of your move.
To opt out of SMS communications at any time, simply reply STOP to any SMS message you receive from us. For assistance, reply HELP.
We do not share your mobile phone number or SMS opt-in data with third parties for marketing purposes.
Ellis Moving & Storage takes the security of your personal information seriously and implements a range of technical, administrative, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, and destruction.
These measures include secure data storage systems, restricted access to personal information on a need-to-know basis, regular review of our data security practices, and secure transmission of sensitive information via encrypted connections where applicable.
While we take every reasonable precaution to protect your personal information, please be aware that no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your information, but we are committed to making every reasonable effort to protect it.
Ellis Moving & Storage does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your personal information in the following limited circumstances:
Service Partners – We may share relevant information with trusted service partners, including Atlas Van Lines and other moving and storage partners, where necessary to fulfill your move or storage services.
Legal Requirements – We may disclose your personal information where required by law, court order, or government authority, or where we believe disclosure is necessary to protect the rights, property, or safety of Ellis Moving & Storage, our clients, or others.
Business Transfers – In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you of any such change in accordance with applicable privacy laws.
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our content.
Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, understand how you navigate our site, and improve the overall functionality and performance of our website.
You can choose to disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain features of our website.
Our website may contain links to third-party websites. Please be aware that Ellis Moving & Storage is not responsible for the privacy practices of third-party websites and we encourage you to review the privacy policies of any third-party sites you visit.
You have the following rights with respect to your personal information held by Ellis Moving & Storage:
The Right to Access – You have the right to request a copy of the personal information we hold about you.
The Right to Correction – You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
The Right to Deletion – You have the right to request that we delete your personal information, subject to any legal obligations we may have to retain certain information.
The Right to Withdraw Consent – Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
The Right to Lodge a Complaint – If you believe your privacy rights have been violated, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada or the applicable provincial privacy authority in British Columbia.
To exercise any of these rights, please contact us using the details provided below.
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us immediately and we will take prompt steps to delete that information.
Ellis Moving & Storage reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please do not hesitate to contact us.
Ellis Moving & Storage
Phone: 604-986-9817
Squamish: 604-898-5777
Address: 1580 Columbia Street, North Vancouver, BC, Canada V7J 1A4
We are committed to addressing all privacy-related inquiries promptly and to ensuring your personal information is always handled with the care and respect it deserves.
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